Service & Repairs
At Medical Outfitters, we know that downtime impacts both revenue and patient trust. That’s why we provide prompt, expert service to keep your imaging equipment operating at peak performance.
Our service engineers are available 24/7 to keep your imaging equipment performing without interruption.
Service Plans Built for Your Needs
There’s no one-size-fits-all service plan available at Medical Outfitters. Instead, we listen to our clients and build custom plans. You’ll get just what you, and your valuable equipment, need.
Every minute your machine isn’t working is a lost opportunity. When your imaging equipment needs repair, our experienced engineers are ready to help, day or night.
Our repair capabilities include:
- On-site diagnostics and troubleshooting to pinpoint issues quickly and reduce guesswork.
- Emergency response with same-day or next-day service depending on urgency and location.
- Component and board-level repairs that restore functionality without the expense of full replacements.
- Priority support for service contract clients, including remote response within 30 minutes and on-site service within 2 hours for local facilities.
- Continuous MRI system monitoring with real-time alerts for out-of-range parameters.
Every repair is fully documented with service logs and post-repair summaries, providing transparency and compliance-ready records.
Regular maintenance keeps your equipment running smoothly, even during periods of high patient volume. Service schedules are customized to fit your equipment type and usage patterns.
Medical Outfitters provides the following:
- Routine visits at manufacturer-recommended intervals
- Maintenance visits that include the documentation you’ll need to meet regulatory standards
- Maintenance performed at night or during off hours to minimize disruptions to your patient schedule
- Fixed maintenance plans that can help you avoid expensive surprise repairs down the line
All maintenance work we perform is in accordance with the original equipment manufacturer (OEM) specifications. This crucial step ensures your machine produces accurate images, protects your data, and remains operational.
Expect the following:
- All repairs performed with OEM parts and procedures
- Documentation that proves we’ve worked within the OEM specifications
- Work that ensures your manufacturer warranty stays valid, so you won’t be responsible for costly future repairs
Comprehensive Service Coverage
Medical Outfitters delivers both preventative maintenance and responsive service to ensure imaging systems remain dependable. Our engineers provide scheduled care to reduce downtime and extend equipment life, along with prompt support when issues occur, so facilities can maintain uninterrupted patient care.
Technical Expertise & Field Support
Our service team manages every aspect of machine care, including troubleshooting, diagnostics, repairs, and preventative maintenance.
24/7 Support
Our plans ensure that your machine remains operational and can serve patients smoothly without disruptions due to breakdowns.
Custom Plans
We design tailored service programs based on equipment type, utilization, and budget, ensuring the right level of protection and long-term performance for your investment.
Services & Support for All Situations
Different machines need different levels of support. Here’s what you need to know
These delicate machines often require routine checks to ensure proper helium levels, chiller performance, and gradient system functionality. They also need support for software updates and image reconstruction algorithms.
These machines require regular maintenance to keep the X-ray tube and detector functioning properly as well as to ensure precise alignment. Service teams also calibrate the machine and update software as needed.
Maintenance ensures that these machines provide a consistent radiation dose and crisp images. Support teams can also calibrate settings and ensure electrical components are working well.
These delicate machines often need calibration to ensure the paddles are working correctly and the detectors provide crisp images. Service ensures the machines meet regulatory guidelines.
Maintenance teams focus on components like transducers and cables. Support teams can update software and ensure the machine remains connected and compatible with other facilities.
Maintenance teams focus on keeping DEXA systems accurate and reliable by inspecting key hardware components, checking calibration, and replacing worn parts. Support teams also handle software updates, troubleshoot errors, and ensure the system stays fully integrated with other imaging equipment and clinical workflows.
Maintenance teams often ensure that the machine’s mobile components work properly, while service teams ensure consistent image quality.
Service & Solutions for Your Equipment & Patients
With the services and support team at Medical Outfitters, you get the help you need to keep your equipment working without spending a fortune on expensive repairs. Our expertise ensures your equipment stays in excellent shape, and patient schedules aren’t disrupted.
Contact us today to find out more about how we can support your machines. We’re ready to help.
Solve Your Imaging Needs Today
Whether you’re looking for new equipment or parts and service, we’re here to help your keep your radiology department running at its best.
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